Cancelling reservation

Cancelling reservation

Customers have an opportunity to cancel reservations 24 hours prior to reserved time. If there is less than 24 hours till visiting time or reservation is made less than 24 hours to arrival time there is no possibility for cancelation. To cancel a reservation it is recommended to follow these 2 steps:

 

Step 1. From your profile page go to the upcoming reservations.

 

Step 2. From the list of the upcoming reservations find the one which you wish to cancel and click on Cancel. After that, confirm this choice once more.